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Steven1978
Occasional Member - Level 2

Can't submit expense due to dates that don't make sense

I am trying to submit a claim for expenses but it an exception that makes no sense - that is

'Please note that no reports are to be creaited/submitted between 19.3.2021 and 5.4.2021'

The date on the claim (and on the receipt) is 26.5.2021 and I have been trying to submit this during June so the dates in the error message aren't applicable.

 

The receipt is attached and all information is correct - can anyone shed any light on this?

1 Solution
Solution
Steven1978
Occasional Member - Level 2

Thank you @KevinD - message sent to you

View solution in original post

10 REPLIES 10
KevinD
Community Manager
Community Manager

@Steven1978 did this issue get resolved? I went into your profile, but I didn't see any expense reports. Please let me know.


Thank you,
Kevin Dorsey
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.
Steven1978
Occasional Member - Level 2

Thanks for responding

 

The issue hasn't been resolved no. The problem is that I can't even submit anything to create a report as I keep getting the error message I mentioned before

Munari_alEXPert
Frequent Member - Level 1

dear @Steven1978

maybe is due to the Report Header date, which is done each time you start to create a new expense report, before entering any expenses items.

 

Can you please first try to:

- Select the expense report which is causing you the troubles, then you should have a few tabs on the top of your window, one of which "Report Details" select it,  and sub select  "Report Header"

  1. Review or change the information as appropriate (e.g. Report Date)
  2. Click Save.

If still not working, in your case I would reach your company system administrator who can have better accesses and/or can modify some audit rules within your company which might be set up incorrectly now.

 

Let us know. Thank you

Kind Regards

Alessandro Munari - Travel Expense Project Manager
https://www.linkedin.com/in/alessandro-munari/
Steven1978
Occasional Member - Level 2

Thank you, did all you suggested and changed the date to today's and still get the same error.

Munari_alEXPert
Frequent Member - Level 1

@Steven1978 

I have not accessibility to your system to see it.. however @KevinD does, who probably could do some verification on your expense report.

 

I would personally try another thing but it might cause unnecessary work for you.. Cancel the report that is causing issues and create a new one from scratch.. How many transactions did you already included? If a couple or 3, I would try, if more... not.

 

Otherwise contact your system administrator as the problem might impact also other employees so little value to fix one (you) while the rest of your company are facing the same issue.

 

Kind Regards

Alessandro Munari - Travel Expense Project Manager
https://www.linkedin.com/in/alessandro-munari/
Munari_alEXPert
Frequent Member - Level 1

Also... as a point of curiosity, you might want to attach a screenshot of your expense, the issue, and the Report header for other to see an eventually give you additional input. Thank you.

Kind Regards

Alessandro Munari - Travel Expense Project Manager
https://www.linkedin.com/in/alessandro-munari/
Steven1978
Occasional Member - Level 2

I tried that, deleted it and did it again....same error message

Munari_alEXPert
Frequent Member - Level 1

ok and thank you for trying.  It is clear now to me that the problem is on your Concur system set up, probably your system administrator need to modify the Audit rule which is causing this issue and is most likely impacting  the whole of your organization, so not only you.  

Kind Regards

Alessandro Munari - Travel Expense Project Manager
https://www.linkedin.com/in/alessandro-munari/
KevinD
Community Manager
Community Manager

@Steven1978 I found the issue. It isn't anything you would ever be able to figure out or fix yourself. Can you send me a private message on how I can get in touch with you. It would be a bit too much to type here. If you click on my username (KevinD), then select View Profile, you will see a blue Message button to send me private message. It looks like you are in the U.K., is that correct? 


Thank you,
Kevin Dorsey
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.
Solution
Steven1978
Occasional Member - Level 2

Thank you @KevinD - message sent to you

View solution in original post