Can't combine expenses or detach receipts, lost a receipt and can't retrieve it

[dbegos]

Since Concur now seems to automatically populate non company cc expenses into the report, I have had several issues:

• I take 2 pictures of receipts for meals (I need an itemized receipt and then the total with the tip).  This now populates as 2 separate expenses, one with tip and one without.  There is no ability to combine these expenses, and no ability to detach the receipt from either one.
• I deleted one expense like this, thinking that the receipt would go back to the unfiled receipts, but it is now gone

Does anyone know how to retrieve a deleted expense or receipt?

Can you help me combine expenses?

Or barring this, how can I detach a receipt if there is no detach button available??

[Andras · Accepted solution]

Hi @dbegos !

Does anyone know how to retrieve a deleted expense or receipt?

No, once an Expense Report has been deleted, it is gone permanently. All other details of the report, including manually created out-of-pocket expenses, will be lost.
Any card transactions, e-receipts, and itinerary trip segments will be available in the Available Expenses section of the user, while any images will be available from the receipt panel inside expense reports (View Available Receipts)

If receipts are deleted from the receipt library or Itinerary trip segments are deleted, we will not be able to retrieve them.

Can you help me combine expenses?

SAP Concur Expense has the ability to combine expense transactions on an Expense Report.  Combining expenses makes it easier to view relevant components as a single Expense Entry.

Some considerations:

• Neither transaction can have a receipt or Missing Receipt Affidavit (MRA) attached
• Date and Vendor must be the same
• Transaction Source must be:  
• Travel Reservation segment,
• Company Card transaction,
• ExpenseIt receipt,
• Mobile entry
• E-receipt
• The Source of each expense must be different
• Both expenses must be in the same area of the tool (either in Available Expenses or in a report)
• if necessary, move the transaction from Available Expenses into the same report as the other transaction

To combine transactions in Available Expenses:

1. Access Available Expenses
2. Click the checkbox of each transaction to be combined
3. Click Combine Expenses

To combine transactions in an Expense Report: 

1. Go to expense report
2. Click the checkbox of each transaction to be combined
3. Click Combine Expenses button

Or barring this, how can I detach a receipt if there is no detach button available?

The Remove button will not appear if the receipt was added via Quick Expense on the mobile app (Quick Expense is an expense that was created on the mobile app outside of an expense report) or if it was an expense created by ExpenseIt (either by capturing the receipt with the ExpenseIt feature or by emailing the receipt to receipts@expenseit.com or receipts@concur.com)

If the receipt was uploaded using ExpenseIt, the receipt can't be detached in any way. Therefore, the entry will need to be deleted and a new one will need to be created again.

If the entry is a Quick Expense, the receipt can only be detached through the SAP Concur mobile app. Users can follow the steps below:

1. Delete the expense from the report. The expense will then become available under the Available Expenses section
2. Log into the SAP Concur mobile app
3. Tap on the Expense tab at the bottom
4. Tap on the Expenses tab near the top
5. Tap on the expense you just deleted from the report
6. Tap on the receipt - the entire receipt image will then be displayed.
7. Tap on the 3 dots in the upper right corner
8. Select Detach Receipt from the drop-down