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mibrah20
Occasional Member - Level 1

Can't Update Bank Information: An unexpected error occurred

Each time i click the Bank Information Tab to update my bank information, a pop up appears Showing the next:

 

www.concoursolutions.com Says An unexpected error occurred. Please try again later or contact your administrator.

 

Capture.JPG

 

Then the whole page gets freezing, once clicking any other tab, it works normally again, any suggestions?!

4 REPLIES 4
mibrah20
Occasional Member - Level 1

The same issue appears in different browsers

mibrah20
Occasional Member - Level 1

Any one can help?

Munari_alEXPert
Frequent Member - Level 1

dear @mibrah20,

my first thought would be that your currency is not set up for having your expenses paid directly via concur, and your company system administrator didn't hide this feature for users in your same situation (currency).

If instead your company had implemented the payment via concur directly, and you are e.g. in US, please reach out to your Company travel department or who is in charge of expenses to ask, but again my assumption is that within your currency there is not possibility to pay you directly via the system. I am curious to know. thanks for sharing the outcome.

Kind Regards

Alessandro Munari - Travel Expense Project Manager
mibrah20
Occasional Member - Level 1

Hi @Munari_alEXPert all solutions didn't manage to solve this, still showing the same message, thanks for trying to help