Can not remove charge that has a posted credit. Credit is not showing in Concur but is on my card

[KevinL]

I used my card to reserve my room at a hotel and they never credited it back.  I contacted the hotel and they issued credit.  The credit shows on my card but not in concur.  I cannot remove the charge nor does they system show the offsetting credit.  What can I do as this charge is from 10/25?

[KevinD]

@KevinL there are two reasons why this charge isn't available:

1. The credit has gone through to SAP Concur yet. 

2. The way your SAP Concur site is configured will not make payments available. I believe a credit would appear as payment.

What you will need to do is check with the team at your company in charge of assigning company cards. Ask them if how you should handle it. My guess is if the credit won't appear in SAP Concur, you would need to add the charge to an expense report, but mark it as personal. This would ensure it doesn't get paid by your company. As long as the credit shows on your company card statement, you won't have any outstanding balance. 

In case you don't know who the team is, I'm sending you a private message here on the community with some names.