Can I have help on clearing these issues up please.

[d548467]

[Andras · Accepted solution]

Hi @d548467 

Error is triggered because Pending Card Transaction Payment type was selected and the card transaction hasn't been attached yet.

To resolve this error:

• Under Available Expenses, check if the card transaction is showing and move it to the report by following the steps in this video.
• If you can't find the transaction, check if the corresponding card transaction has already been submitted on another report:
  1. Go to Expense > View Transactions
  2. Under Card Activity, select appropriate card
  3. Under Time Period, select Month
  4. Select appropriate month
  5. Look for the transaction to see if it has already been submitted 

Note: If the transaction was found from a submitted report, the receipt is duplicate and can be deleted.

If the transaction cannot be found with the steps above:

1. Create a support case if the transaction was incurred more than 10 days in the past
2. Wait couple more days if it has not passed 10 days

If the expense is created by using ExpenseIt: 

When a receipt is read by OCR, such as Expenseit, the system may determine that it matches the user's card account and the payment type will be a pending card transaction.

If this is the case and no card transactions are scheduled to be captured for the relevant transaction, please try deleting the entry, reshooting the receipt, and re-creating the entry.
If the same error message appears after re-creating the entry, please follow the steps below to create an expense entry without using the OCR function:

1. Login to SAP Concur mobile
2. Open the mobile report screen
3. Click + > Create New Expense in the upper right corner
4. Click Attach Receipt Image
5. Click on Take Photo to take a picture of the receipt image and enter the expense type and other necessary information

Please let me know if it helps.