CTE customer portal service levels

[mt7602]

Is anyone having problems getting your cases response within 24 hrs?  I have a case since 4/11 and only one reply the case was moved to another analyst.   The analyst has not responded to the case yet.  I have a deadline of April 30 that I will miss. 

My Concur rep knows about it.  I email them every other day. 

[BenteV]

Thank you so much for raising this to our attention. This is not the experience we would like you to have. If you will reply with your case number I will ensure it is reviewed and get someone to respond to you as quickly as possible. Thanks again for letting us know about this – I appreciate it!

Bente Vollan

[mt7602]

Thank you very much for all your help!!!

I have my SAE ready to go into testing and I am creating the test expense reports.