Banking details update

[floraj]

Hi,

I am trying to submit my claim but this message is coming up 'Please update your banking details and resubmit your claim'. I have my mastercard registered, I have deleted in and re entered it but this message still comes up.

Could you help please.

Thank you,

Flora

[rohanpatil]

Hello @floraj ,

The system is asking you to login to Concur and provide your bank account details in the profile section The idea is that the bank account is used to reimburse you for any cash expenses  that you incur.

Hope this helps.

[leedau]

@floraj  - you are seeing the message, since your company requires verified bank account details setup in your SAP Concur profile for any current and future expenses that you may need to be reimbursed for. In order to submit any expense report, regardless of the expense type, you will need to add your personal bank account details to your profile. Here are the steps. 

To enter the bank details follow these steps:

1. Login to Concur
2. Select Profile > Profile Setting > Bank Information
3. Enter in required fields
4. Select Save And Authorize

• After entering your bank details your account needs to be verified. In a few days you find a deposit of 0.01 on your account. This means your account has been verified and you can submit reports.

Does this answer your question?

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[macjam6]

This is very helpful. We currently have Concur but banking is not set up to have the user add it to their profile.  Is this an added feature and if so can I have some information on this topic please

[KevinD]

@macjam6 we refer to this as either Expense Pay or Global Pay. My suggestion would be to speak with your assigned Customer Success Partner. They would be able to provide the information or get you in touch with someone who can speak more about it.