Bank activity is not verified

[kzortman]

I have had 2 people this week state that their expense report can't be submitted because their bank account is not verified - they haven't changed banks.  Or, that Expense Pay attempted to make an electronic payment directed to your bank account and it was denied.  Both attorneys haven't changed their bank accounts.  How can I fix this?  One can't submit and one submitted but they payment is denied

Thanks

-Kimberly

[fsvab]

Hello there, 

I received a similar notification that my payment was denied by my bank, because my address information was not completed. 

I followed the suggested method to correct the issue and verified within SAP that now my bank account information is "Confirmed" instead of "Failed". 

My Expense Report is currently showing that the expense is approved and extracted for payment (I checked this under Manage Expenses > Report Library > Send for Payment (90 days)) ; however when checking my bank account the payment did not come through yet.  I updated the required changes to the banking information 2 days ago, thus I expected that the process will be completed automatically, but so far it did not. 

I wonder if the changes are following a "batch process" or are there any other steps that might be required to remediate the issue. 

Thank you

Frank

[KevinD]

This is a known issue being worked on right now. 

[msellers]

Why are administrators NOT being notified via emails when these situations occur?  At least we will be able to let us tell the users something when we start getting the unpleasant calls and emails.

[fsvab]

Thank you Kevin, 

Since my latest post I also read one of your comments that after the Banking information "Status" has changed to "Confirmed",  it could take up to 3-5 days for the bank to clear the payment and potentially my organization's policies / processes could also add a few days to this timeframe.  Is that correct and we just have to wait a few more days for the payment to arrive? Or is this an active issue still that SAP is working on and until the resolution is implemented there might not be a re-imbursement payment? 

Could you clarify what to expect?

Thanks again,

Frank

[kzortman]

How soon is this going to be fixed?  Because I approved other expenses this week and I have not had anyone else state they didn't receive their reimbursement?  Do I need to send a Firm wide email requesting people log into their Concur accounts>Profile>Bank Settings and then Save?  Will this help eliminate the problem?  Or is this a hit and miss that has suddenly come up this week and Concur is just now working on this problem?  

[kzortman · Accepted solution]

this is now fixed.  Thank you to KevinD and Andras.   This is an easy way to find those that were effected by not receiving their reimbursements 

As an Admin, you can go to Administration>Tools>Monitor Payees > Employee Banking and reconfirm the banking details for employees whose payments were returned. This will reactivate their banking information and ensure that the returned reports/payments are included in the next open batch, which should now succeed due to the lifted validation.
I will send an email to those effected by this and then a Firm wide email to go into their banking profile to re-confirm their home address and banking information and save.

Thank you everyone!

[fsvab]

Thank you for looking into this, just to confirm, I did receive my reimbursements today (Nov 15th).