Bank account information

[dpeek74]

I can't submit my expense report until I enter my personal bank account information.  I'm just wondering why this is necessary and if there is a way to submit the report without entering my personal bank account information.  My company pays the credit card so I don't know why my personal banking information is required.

[KevinD · Accepted solution]

@dpeek74 I'm going to move your post to the correct Forum. This is the Travel forum and your question is Expense related. 

Now, for the answer...the bank information requirement is based on how your company has decided to use SAP Concur and pay their employees. Your company is using our Expense Pay service, that will automatically send payments to employees for their out of pocket/cash business expenses. Your company anticipates employees having some business expenses that are paid for out of pocket. Hence, the bank requirement. You can certainly request to be paid by some other means, but if your entire company is assigned the Expense Pay service for reimbursements, then you must enter the bank information. There isn't any way around it.

I'd like to emphasize that this is a decision made by your company, it is not something SAP Concur implemented. 

[sh_deepika]

Hi, 
I entered my bank information in Touchstone and got an email confirmation too but Concur exception "bank information not entered" still persists and doesn't permit to Submit Claim. I need urgent help.

[KevinD]

@sh_deepika I have seen others from your company post about this. There is a several day delay between entering in Touchstone and that data feeding into SAP Concur. At this point all you can do is wait, unfortunately. Maybe it is possible for someone to manually push the data from Touchstone to SAP Concur, but I wouldn't be able to say as Touchstone isn't an SAP Concur product. I suggest speaking with your direct manager to see if they can provide an insight.