Bank Information still hasn't updated

[colincaldwell]

Hi all,

I added my bank information to my profile 8 days ago but i'm still getting the following warning message. 

'Your Bank Account for reimbursement has not been set up yet. Please set this up by going to your profile then bank information. Allow 48-72 hours for confirmation.'

I've check the details over and over again and I don't see any errors. Is it possible that it may take longer than it says it will take, or could there be something else wrong?

Any help/advise is greatly appreciated !! Thanks !!

[Munari_alEXPert]

dear @colincaldwell 

my first question would be if you are sure that within your peer colleagues, living in the same country as yours using the same currency, they already all set up banking details within Concur.

No all companies use that features (and no all currencies are supported) so it might be that the reason, which in your case I would ask to your accounting/expenses department. Effectively once you enter the banking details it shouldn't take more than 2 days to have it confirmed.

[colincaldwell]

Hi Alessandro,

Yes colleagues on the same trip as me have received there payment already. It just appears to only be myself that is having issues.

Kind Regards

COlin

[KevinD]

@colincaldwell your bank account was confirmed on December 15th. I think the reason you see the red alert about your bank info is because you created the report before the bank account was confirmed. The Red alert doesn't go away automatically once your bank account is confirmed. Some action needs to take place with the report (like submitting it) to have the red alert reevaluated. If the two reports you have are ready to be submitted, then log in and try submitting them. 

Give it a try and let me know if they were able to be submitted or not. 

[colincaldwell]

Hi Kevin,

Your are correct in that the report was created originally before my bank details were confirmed. I've tried submitting the report but it is giving me the following error message.

Might it be a case that I need to delete the two reports and start over again?

Kind Regards

Colin 

[colincaldwell · Accepted solution]

Hi again Kevin,

I've just created two new reports and copied the claims into them from the old reports. This worked and has now allowed me to submit the reports. Many thanks for your help it was greatly appreciated!!

Kind regards

Colin

[KevinD]

@colincaldwell happy to help. Cheers!

[cdtwitty]

I had the same error 48 hours after uploading my banking information. I copied the expense report into a new report and I am still getting the error. 

[KevinD]

@cdtwitty in your situation, I believe you enter your bank details into Touchstone, which then feeds to SAP Concur. I don't know how long this process takes since it is an Amazon site used to enter the details. I recommend speaking to your direct manager about how long it should take.

[vickiB]

Hi! Experiencing the same issue with my Bank details not confirmed. I originally entered my details on the 16th March and they still remain unconfirmed. I have just updated my bank details to try another account. Is there anything else I can do?

[KevinD]

@vickiB and you entered your bank details on your SAP Concur profile?

[vickiB]

yes over a month ago.

I am now trying another bank account number.. This morning it is still the same,.

[vickiB]