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New Member - Level 1

Bank Information Greyed Out Will Not Let Me Enter Information

Have been asked by my company to add banking information to my concur account.

When I go to profile and select banking information, the page opens and I can see the page when I should be able to add my banking information however the drop downs, and text boxes are greyed out and I can not enter any information.

Please advise? Thank you in advance!

Community Manager
Community Manager

@jackhn I believe the issue is that your country of residence says Guyana, but your reimbursement currency is USD. The system doesn't allow a mismatch between reimbursement currency and country. 


I'm sending you a private message with a name to contact. 

Thank you,
Kevin Dorsey
SAP Concur Community Manager
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New Member - Level 1


My banking region is greyed out .I am living in South Africa and only have ZA bank account.

Payment was returned . please assist