Available Expenses won't move to a Report

[mcrackin]

Hi all,

I have 2 transactions for the same date/amount/vendor made on a credit card. They are legitimate entries in Concur. 

However, when I attempt to move them to a report, they don't move...they stay in Available Expenses. Anyone know what this issue is?

[DeanR]

Do you get an error message, or do they just not move?  Are you trying to move them both at the same time or individually?

[Nankafu]

There is no error message. We also tried moving both transactions individually as well as separately but nothing works.

[KevinD]

@mcrackin I looked in your account and the account of the person for whom you are a delegate and didn't see these two charges. Has the issue resolved? What am I missing?

[mcrackin]

Hi Kevin,

I am not a delegate for this person, I am a finance administrator trying to help them out. The users e-mail tsadik@afn.ca

[Nankafu]

Sorry Kevin, the user is actually cgideon@afn.ca and the transactions descriptions and amounts are the same but for 2 different guests. I am also one of the finance administrators.

[Nancyagfa]

This happened to one of my employees and they had to call the service desk for assistance. I couldn't move the expense either as the admin. They never explained what the service desk did to help them.