Application Error - Cancellation of Train Trip

bhaveshpanchal · ‎May 16, 2023

I need to cancel Train Trip which is in state of "In progress-unfinished reservation"

Initiated cancellation from application, failed with following error

"We are unable to cancel this trip.

This trip contains segments purchased through a "guaranteed ticketing" carrier, and cannot be cancelled through Concur.

A travel agent may be able to refund all or part of this trip.

Trip Record Locator : 0J6864"

and Even failed to [Send this trip to Travel Agent to cancel] : with error "We encountered an issue that prevented us from completing your request."

KevinD · ‎May 30, 2023

@bhaveshpanchal did you get this resolved? If not, did you try calling your travel agency?

Thank you,
Kevin Dorsey
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.

bhaveshpanchal · ‎May 30, 2023

@KevinD , Yes Issue is resolved, I did reach-out to respective agency and they supported to solve this.

Thanks,

Bhavesh

KevinD · ‎Jun 1, 2023

@bhaveshpanchal great to hear.

Thank you,
Kevin Dorsey
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.