Application Error - Cancellation of Train Trip

bhaveshpanchal · ‎May 16, 2023

I need to cancel Train Trip which is in state of "In progress-unfinished reservation"

Initiated cancellation from application, failed with following error

"We are unable to cancel this trip.

This trip contains segments purchased through a "guaranteed ticketing" carrier, and cannot be cancelled through Concur.

A travel agent may be able to refund all or part of this trip.

Trip Record Locator : 0J6864"

and Even failed to [Send this trip to Travel Agent to cancel] : with error "We encountered an issue that prevented us from completing your request."

KevinD · ‎May 30, 2023

@bhaveshpanchal did you get this resolved? If not, did you try calling your travel agency?

Thank you,
Kevin
SAP Concur Community Manager
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bhaveshpanchal · ‎May 30, 2023

@KevinD , Yes Issue is resolved, I did reach-out to respective agency and they supported to solve this.

Thanks,

Bhavesh

KevinD · ‎Jun 1, 2023

@bhaveshpanchal great to hear.

Thank you,
Kevin
SAP Concur Community Manager
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