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New Member - Level 1

Amount/Request Error

I recently stayed at a hotel and my charges as well as receipt as auto loaded into Concur. The first charge is my deposit on the hotel. The amount and request is the same for this charge. The second charge is the total cost of my hotel. In this charge, the amount consists of the all charges outside of the deposit however the request includes the deposit. This is causing the system to not allow me to submit my report.

The system prompted me to match the charges however when I click "match charges," it does not combine the two.

Any assistance here would be greatly appreciated. Thank you!