Amex Overdue Notice

[kterlep]

One of my corporate credit card users is receiving a daily notification that her Amex card is overdue. We are not sure what is causing the overdue notification, and we are wondering if there's any chance the card might be declined while we try to resolve it? She is nowhere near her credit limit. There is a big event this week and it is being used quite a lot. 

[KevinD]

@kterlep Has the user checked their AMEX statement lately to see if there is a balance showing? I had someone whose AMEX was shut off due to a late fee not being paid on the card. Since many companies hide AMEX initiated activity from uploading to SAP Concur, they never saw the late fee charge. I can see that you have Late Fees set to not upload to SAP Concur, so it is possible the user accrued a late fee somehow.

I would have the user check their AMEX statement and let you know what they find out. I would also suggest looking at the user's past expense reports to see if the user was a bit delinquent in submitting some expenses or not to see who ultimately should then pay the balance on the card.