Our firm has noticed that in 2022, American Airlines (AA) no longer includes the flight segments on their e-receipts. I reached out to Concur Support, but they are telling me that they have no control over the data that AA sends to Concur. I agree, but isn't it Concur's responsibility to make sure that e-receipts include enough information to be considered a replacement for the original? Support also suggested that I reach out to AA if I wanted to pursue this issue further. I feel like there must be someone at Concur who handles relationships with the vendors that offer e-receipts and that I should not be the one to reach out to AA (not that I even could, come on, let's get real). We export our data from Concur into our ERP system, so itineraries do not flow over into the ERP system, only the e-receipts, so essentially, these e-receipts from AA are useless to us (and our clients) and we must now go out to the AA website to download all the receipts and then upload them to override the e-receipt.
If Concur can't communicate with AA, is there an option to turn AA e-receipts off for our firm?
Have you also noticed American Airlines e-receipts do not contain the flight segments?
Does your firm consider an airline e-receipt without flight segments a legitimate receipt?
Example of previous version that did include the segments:
E-Receipts are an electronic version of receipt data that can be sent directly to Concur to replace imaged paper receipts. The availability and content of e-receipts vary depending on the vendor.
The e-receipt data is used by the Available Expenses functionality to intelligently combine possible duplicate transactions. The differences between e-receipts and Available Expenses are listed below:
- E-Receipt: The term e-receipts refers to data sent to Concur through Concur's Platform. This data comes directly from the supplier and provides the user with a complete receipt image linked to their expense item. The e-receipt information may not contain all line items, usually due to credits or returns. The total on the e-receipt will always be the correct transaction total.
