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cxcipol1
New Member - Level 2

All my expenses are not there only option to book trips

I cannot start or edit expenses reports all my expenses are gone:

cxcipol1_0-1655141313814.png

 

8 REPLIES 8
vrn5
Occasional Member - Level 1

The same applies to me. I'm also unable to access my customers.

Jhall
New Member - Level 1

Mine too. Only option is to book trips

 

Nancyagfa
Super User
Super User

Expense is down

Nancy Murray
Agfa
ccl
Occasional Member - Level 2

Found this:

Degradation Issue

Services Affected: Expense, Request

OPI-5495123

Started: Monday, June 13, 2022 12:21 PM GMT-0400

Issue Identified Monday, June 13, 2022 12:58 PM GMT-0400

We are working to determine the user impact and will provide information as it becomes available.

esnyde14
New Member - Level 1

Me too.  Is there a Concur HELP desk or something?

 

CarrieM
Occasional Member - Level 2

Concur is aware of the problem. 

CarrieM_0-1655144558464.png

 

CarrieM
Occasional Member - Level 2

Concur Expense is completely down.  They have not given an estimate of when they think that it will be available again.

CarrieM_1-1655144605410.png

 

TMMG2022
Occasional Member - Level 3

Dear Customer,

As previously reported, we identified a degradation affecting your service.

Impact Prior to Resolution: In the North America Data Center, accessing Concur Expense and Request services via SAP Concur website and SAP Concur mobile app is 50 % below expected level. Affected users may experience an error "You are currently not set up to use any Concur products. Contact your Concur Administrator for assistance" when attempting to access these services. Additionally, users may experience missing Expense and Request tabs.

Start Time: 16:21 UTC on 13 June 2022

Status Update: The Incident Response Team (IRT) is currently investigating. Our next scheduled update will be in one hour or sooner should a significant change occur.

 

We appreciate your patience as we work to resolve this issue. We will keep you updated until the issue is resolved.