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beandrea
Occasional Member - Level 1

Alert bank info missing

I am new to Cisco and I am currently finding troubles uploading an expense to be reimbursed from Concur that I did from my personal bank account credit card.

It shows me an error that I haven’t introduced my bank account details in the Expense Reports center under Employee Bank details. However after doing so, the alert sign does not go away.

 

Can you please assist me?

1 Solution
Solution
Munari_alEXPert
Frequent Member - Level 1

dear @beandrea 

 

Once you entered the bank details into Concur, the system need to do a verification which should take a few days in order for you to be able to finally submit your expenses. Please wait until Thursday/ Friday and re-try to submit. Thanks.

Kind Regards

Alessandro Munari - Travel Expense Project Manager
https://www.linkedin.com/in/alessandro-munari/

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3 REPLIES 3
Solution
Munari_alEXPert
Frequent Member - Level 1

dear @beandrea 

 

Once you entered the bank details into Concur, the system need to do a verification which should take a few days in order for you to be able to finally submit your expenses. Please wait until Thursday/ Friday and re-try to submit. Thanks.

Kind Regards

Alessandro Munari - Travel Expense Project Manager
https://www.linkedin.com/in/alessandro-munari/

View solution in original post

KevinD
Community Manager
Community Manager

@beandrea @Munari_alEXPert is correct. Let me also add that there are some Red Exception messages that appear that will not go away until you try to resubmit the report. The system evaluates the rule or condition upon a certain action, which in this case is Report Submittal. You should receive an email when your bank account information has been confirmed. That will be your sign to go ahead and submit that report.


Thank you,
Kevin Dorsey
SAP Concur Community Manager
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beandrea
Occasional Member - Level 1

Thanks all, problem was solved by adding a new expense report.