Hello - I am working on behalf of my manager ( I am her admin assistant) she had to schedule a significant trip with a high expense in airfare.
We are wanting to submit as an expense asap - to be reimbursed on credit card, but we do not have the expense showing in Concur expenses.
There was an expense stating that the airfare was pending transaction - but now that is no longer showing in the expense area.
How can we get this expense to populate in concur so we can move forward with submitting the expense asap? Thank you!
@Amos I checked your manager's account and there aren't any hidden transactions for this airfare. My first guess is that the transaction just hasn't uploaded into the system yet. It usually takes 48-72 hours to upload. I did see three airfare expenses from April charged to your manager's AMEX, but I'm guessing those aren't the airfare in question. I would wait another day or so.
If it doesn't show up, you will need to have your company's corporate card admin submit a Support ticket to SAP Concur so they can search for it or contact the bank if need be. If you log in to your SAP Concur profile, look in the Company Notes section. There is a link to your internal help.