Hi @bnwamadi ,
Option 1:
You need to reach out to internal Concur Administrator. They will know who all are having expense processor role. After that you can reach out to them.
Option 2:
If you don't know Concur Administrator as well then alternate option is:
1. Open you expense report which is showing pending external validation status.
2. Click Report Details >> Report Timeline and check who has approved your expense report from expense processor. If it is already approved by expense processor then that person's name will reflect under expense processor step. similar the way I have highlighted in my screenshot.
If not (meaning if report is not yet approved by expense processor) then check previous step approver and reach out to them offline and ask to whom to reach out (Concur Administrator or Expense Processor name).
Example
Option 3:
If you have any previously submitted fully approved expense reports, then you can refer to these reports as well to identify expense processor.
1. Open any expense report which is fully approved.
2. Click Report Details >> Report Timeline >> Check who has approved your expense report at expense processor step. Reach out to that person.
If this answers your query, then please mark solution as accepted.
Hi @bnwamadi ,
You can reach out to your internal Concur Administrator or Expense Processor/Finance Team who are responsible to approve expense reports and ask them to check your report which is pending external validation.
Attaching below screenshot for more information:
If this answers your query, then please mark solution as accepted.
Hi @bnwamadi ,
Option 1:
You need to reach out to internal Concur Administrator. They will know who all are having expense processor role. After that you can reach out to them.
Option 2:
If you don't know Concur Administrator as well then alternate option is:
1. Open you expense report which is showing pending external validation status.
2. Click Report Details >> Report Timeline and check who has approved your expense report from expense processor. If it is already approved by expense processor then that person's name will reflect under expense processor step. similar the way I have highlighted in my screenshot.
If not (meaning if report is not yet approved by expense processor) then check previous step approver and reach out to them offline and ask to whom to reach out (Concur Administrator or Expense Processor name).
Example
Option 3:
If you have any previously submitted fully approved expense reports, then you can refer to these reports as well to identify expense processor.
1. Open any expense report which is fully approved.
2. Click Report Details >> Report Timeline >> Check who has approved your expense report at expense processor step. Reach out to that person.
If this answers your query, then please mark solution as accepted.
