@wkoplitz see my answers inline in red.
A hotel charged my account twice accident and refunded once.
Can I just delete one of the expense items and the refund item from the expense report since they zero out?
I uploaded the receipt to one of the transactions and cannot copy it to the extra one. Furthermore I no longer have the hard copy, nor do I have a receipt for the refund. Do not delete the incorrect charge and the refund. They do zero out, but credit card transactions usually are not allowed to be deleted so they must be on a report. As for the receipt, you should have the original image file saved somewhere, correct? How did you upload the receipt image into SAP Concur? Did you email it to: receipts@concur.com or did you take a picture of it using the mobile app?
Also, you may not need a receipt for the incorrect charge since it isn't being reimbursed. If the system requires one, try using the Missing Receipt Affidavit (Declaration) or write up an explanation, screenshot it and attach.
Second question.
Uber has left a bunch of pending transactions on my expense report. It is clear that these are from:
1. Ride
2. Tip
3. Total of ride plus tip
Numbers 1 and 2 of the Uber ride still show as pending. Will they eventually disappear from the report? Should I just delete them and file the report with those items removed? Yes, do exactly that. They will not automatically fall off the report. Not sure if I should wait to file the report or if they won't disappear.
Thank you,
Kevin
SAP Concur Community Manager
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