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jtan557
Occasional Member - Level 2

When scanning receipts to be attached to a transaction in the Concur system, the receipt is showing

When scanning receipts to be attached to a transaction in the Concur system, the receipt is showing up grey & fuzzy. This isn't happening to all receipts but I have had at least 5+ cases so far in the last 2-4 months and it is continuing to happen.

 

has anyone expericned this issue before? receipt.JPG

3 Replies
Community Manager
Community Manager

Re: When scanning receipts to be attached to a transaction in the Concur system, the receipt is s...

Hi @jtan557

 

This sounds like a good question for support. Have you connected with your company's admin to create a support ticket or called the User Support Desk? Both are good resources for this inquiry.

 

 

Best,
Ashley Bragg
SAP Concur - Community Manager
jtan557
Occasional Member - Level 2

Re: When scanning receipts to be attached to a transaction in the Concur system, the receipt is s...

@AshleyB - i did raise a request and they told me its to do with the user browser. 

definitely not, cos it has happended more than once. 

 

typical Concur solution - "delete cache and try again". imganie doing that all the time we have this issue.

 

be good for concur to find the root cause of the problem and fix it. 

Community Manager
Community Manager

Re: When scanning receipts to be attached to a transaction in the Concur system, the receipt is s...

Hi @jtan557,

 

Glad to hear you have already connected with support on this. I will be sure to flag this feedback for our support teams. Thanks for sharing your experience. We are always working to improve and this kind of insight helps us do just that.

 

Please let me know if there is anything else I can do to help. 

Best,
Ashley Bragg
SAP Concur - Community Manager