We're sorry for the delay in support response. The SAP Business Exchange is limited in this type of request and can't escalate cases from the forums. I would suggest reaching out to your SAP Concur Rep so they can look into this for you. If you need help being connected to them please let me know. I would be able to help connect you.
If you would share your full name, company name, and login email, with me in a private message I can look this up for you.