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MMAUST
Occasional Member - Level 2

Re: Receipts not saving to photos

Thanks for the update.  This is really a problem for us, because users (especially execs) don't want to have to keep the paper copies of receipts once they take the photo.   We've gone to great lengths to train them to use and trust the mobile app.  So, this definitely has high visibility and impacts the perception of the product.

SAP Concur Employee
SAP Concur Employee

Re: Receipts not saving to photos

Hi @MMAUST ,

 

Good day and Thank you for reaching out.

 

To properly assist you on the issue raised, are you referring to saving photos to the device's gallery after capturing them via the Concur mobile app? 

 

Please advise.

 

Regards,

AnnaDizo

MMAUST
Occasional Member - Level 2

Re: Receipts not saving to photos

Yes, because that's what this thread was about.  When I take a photo with the Concur Mobile app, I would expect the setting "Save receipts to Photos" to save the receipt image to the camera roll on the phone.   But, the image is not saved.  Seems like a minor thing, but with the relative frequency of Concur Mobile issues, its vital to have the image saved so it can be processed again later.

 

Settings:  

ExpenseIt = On

Expense Assistant = On

Save receipts to Photos = On

SAP Concur Employee
SAP Concur Employee

Re: Receipts not saving to photos

Hi @MMAUST ,

 

Thank you for your confirmation.

 

With the new 9.71 app version on Android and 9.71.2 on iOS, have you tested if the issue is still happening?

 

Regards,

AnnaDizo

MMAUST
Occasional Member - Level 2

Re: Receipts not saving to photos

Hi, Anna:

 

I just updated to 9.71.2 on iOS.  It appears this was just released on August 9th.  

 

While there are no mentions about this in the release notes (which I read every month), it does seem the images are finally saving, as expected, to the camera roll.

 

Thanks for highlighting this new development for us.

 

-Michael

 

SAP Concur Employee
SAP Concur Employee

Re: Receipts not saving to photos

HI @MMAUST ,

 

Thank you for your confirmation.

 

Good to hear that it is now starting to work. Once the 9.72 is released, a full fix will be implemented with regards to this issue.

 

Thank you again,

 

AnnaDizo

DeanR
Routine Member - Level 1

Re: Receipts not saving to photos

This is also working for me now after installing iOS v9.71.2.

SAP Concur Employee
SAP Concur Employee

Re: Receipts not saving to photos

Hi @DeanR ,

This is good to hear!

Thank you for your confirmation and patience.

 

Regards,

AnnaDizo