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SAP Concur, Former Employee

Re: Receipt images/files not uploading/saving in app nor through desktop

Hey @KevinD

 

Do you have an idea of something that might help @Jackson and @RobSpec?

 

One thing you all could do is either try using a different browser or try clearing the cache on the browser you are already using. Beyond that, my thoughts are that it would be a good case for you all to bring to the User Support Desk or your Company Admins. It's hard to give a general fix just because there are many things that could be happening so working directly with your support channel is always a good step.

 

 


Best,
Ashley Bragg
SAP Concur - Community Manager

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SAP Concur Employee
SAP Concur Employee

Re: Receipt images/files not uploading/saving in app nor through desktop

Jackson,

From your screenshot it shows you are using our new User Interface. It is still a work in progress and I think this might be causing your upload issue. If you can switch back to the other user interface, you may find you have better results. 

 

If you don't know how to switch the interface, talk to your site administrator. 

 

Kevin


Thanks,
Kevin Dorsey
SAP Concur Sr. Training Consultant

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SAP Concur Employee
SAP Concur Employee

Re: Receipt images/files not uploading/saving in app nor through desktop

RobSpec,

Has your image issue been resolved yet or is it still persisting? 

 

Kevin


Thanks,
Kevin Dorsey
SAP Concur Sr. Training Consultant

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New Member - Level 1

Re: Receipt images/files not uploading/saving in app nor through desktop

4CC9DEDA-29A8-4C7C-8316-C815E8D92FDF.png

It's now 4 days that I all of the sudden cannot upload PDF hotel receipts. Tried over e-mail and straight upload from the app. Same issue. Expense management can be time consuming, I'd like this to be fixed.

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Occasional Member - Level 1

Re: Receipt images/files not uploading/saving in app nor through desktop

We are too experiencing this issues with the receipts stuck in uploading status in the app.  Is there going to be a way to retrieve or push to web?  

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Occasional Member - Level 1

Re: Receipt images/files not uploading/saving in app nor through desktop

I am also having the stuck uploading problem, it would be ideal if there was a way to see the image so that I could at least figure out which receipts these are. Concur team, please fix!!!!

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SAP Concur, Former Employee

Re: Receipt images/files not uploading/saving in app nor through desktop

Hi All,

 

If you all have tried the fixes described above and are still seeing the issue I would suggest creating a support ticket. 

 

Here are two ways to get support:

  1. You can contact your company’s authorized support contact. They will be able to help you create a support ticket for this issue. Your company should be able to tell you who they are and provide contact information.
  2. If your company subscribes to User Support Desk you can call them directly and create a support ticket. Your company will be able to tell you if this is an available support channel and provide you with the number.

Hope this helps!

 

 


Best,
Ashley Bragg
SAP Concur - Community Manager

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New Member - Level 1

Re: Receipt images/files not uploading/saving in app nor through desktop

I am also not able to upload receipt images.

iOS 13.1.1

Concur App v 9.74.0.1910221049

 

Here is the error I get immediately after taking a photo of a receipt.   Trying to upload the queue also fails, but no error reported.

IMG_0008.PNG

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New Member - Level 2

Re: Receipt images/files not uploading/saving in app nor through desktop

No error message here. Same problem though. Version 9.74.0.1910221049 IOS 13.2.3. Receipts stuck on waiting for upload or uploading image. Crazy that there is no end user support for this.

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SAP Concur, Former Employee

Re: Receipt images/files not uploading/saving in app nor through desktop

Hi All,

 

If the fixes above have not worked please create support tickets through your company's chosen support channel. This will be your fastest resource for a solution as they are the best equipt to help.

 

 


Best,
Ashley Bragg
SAP Concur - Community Manager

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