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harasmb
New Member - Level 1

Receipt images/files not uploading/saving in app nor through desktop

Starting today I'm not able to upload photos to an individual expense (receive unknown upload error) nor to an expense report (save wheel keeps spinning). I've never had issues before today. Any tips on how to attach my files to my report. I've tried a 66KB PDF and two screenshots (48KB and 85KB). Thanks!

12 Replies
SAP Concur Employee
SAP Concur Employee

Re: Receipt images/files not uploading/saving in app nor through desktop

Don't worry, it's not you. The imaging service is currently experiencing issues. Not sure when it will be corrected, but I'm sure it is being worked on. 

bonniechristy
Occasional Member - Level 2

Re: Receipt images/files not uploading/saving in app nor through desktop

Issues for us too with images not uploading or downloading.  Had to wait a couple hours before reports could be reviewed to process payment.  Outage email received states issue with imaging has been resolved as of Jan 17, 2019.  No problems later the same day allowed me to review and approve invoices to process payment.

ugamom11
New Member - Level 1

Re: Receipt images/files not uploading/saving in app nor through desktop

I am uploading receipts via mobile app via expensit but the images are not uploading to the website where I manage the details of my expense report.

 

what am i missing that this isn't working or is this still an issue?  (saw in previous reports going back to Jan 2019 that there was a clitch).

SAP Concur Employee
SAP Concur Employee

Re: Receipt images/files not uploading/saving in app nor through desktop

Are you able to provide some screenshots of what you are seeing or not seeing? That would be helpful. 

 

I would just recommend as a workaround for now is to just use the mobile app to manage expenses until the issue is resolved. 

 

Kevin

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gabemastey
New Member - Level 1

Re: Receipt images/files not uploading/saving in app nor through desktop

Same issue. Here's the problem: Your system appears to be too smart!

 

The receipts I captured with the mobile app disappeared off the app without warning, and when I went to the web app, they weren't in the usual place, under "Available receipts". Because I (and all the rest of your users) are used to finding my receipts under "Available Receipts", and assigning them manually, it did not occur to me that your system would have automatically assigned them to the right expense! Your UX people should take this into account - sudden changes without sufficient prompts will make the system less usable, not more. 

 

Best,

Gabe

SAP Concur Employee
SAP Concur Employee

Re: Receipt images/files not uploading/saving in app nor through desktop

Hello Gabe,

Just wondering, are you using the ExpenseIt feature in the mobile app and do you make business purchases on a company credit card? 

DeanR
Routine Member - Level 1

Re: Receipt images/files not uploading/saving in app nor through desktop

We've had similar user feedback since using ExpenseIt.  If a user has both ExpenseIt and date-based Expense Assistant enabled in their app, then items captured through ExpenseIt get automatically moved to their current month's report (or Expense Assistant creates a new report and moves it there) once the scanning/processing is completed.  It appears as if the item disappears and it's confusing at first for users.

 

This interaction with Expense Assistant is not explained in any of the ExpenseIt documentation provided when you install it.

SAP Concur Employee
SAP Concur Employee

Re: Receipt images/files not uploading/saving in app nor through desktop

Error_save.PNG

Hi, I'm new to concur. It looks like I cannot even save my expenses without attaching receipt images. I've tried with attaching receipt images but I've got the same error. What can I do here? Thanks

RobSpec
New Member - Level 1

Re: Receipt images/files not uploading/saving in app nor through desktop

Hi, I am also having trouble uploading images of any type or size - not an issue before. Is the imaging service playing up again (I hope)? The message just immediately says 'The following files failed to upload'

 

Also is there no way around this (requirement to attach a receipt image) if I have an urgent claim and the imaging service is broken...?!