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harasmb
New Member - Level 1

Receipt images/files not uploading/saving in app nor through desktop

Starting today I'm not able to upload photos to an individual expense (receive unknown upload error) nor to an expense report (save wheel keeps spinning). I've never had issues before today. Any tips on how to attach my files to my report. I've tried a 66KB PDF and two screenshots (48KB and 85KB). Thanks!

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2 Replies
SAP Concur Employee
SAP Concur Employee

Re: Receipt images/files not uploading/saving in app nor through desktop

Don't worry, it's not you. The imaging service is currently experiencing issues. Not sure when it will be corrected, but I'm sure it is being worked on. 

bonniechristy
Occasional Member - Level 2

Re: Receipt images/files not uploading/saving in app nor through desktop

Issues for us too with images not uploading or downloading.  Had to wait a couple hours before reports could be reviewed to process payment.  Outage email received states issue with imaging has been resolved as of Jan 17, 2019.  No problems later the same day allowed me to review and approve invoices to process payment.

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