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Occasional Member - Level 1

Personal Card Feed EU / UK based banks

I have been trying to connect a personal card and found it quite strange that I have no financial institutions in the EU / UK available. European Amex cards, HSBC, BNP, Barclays, all major banks seem not to be supported for personal card transactions. Has anyone managed to use any EU / UK based cards with Concur Expense?

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SAP Concur Employee
SAP Concur Employee

Re: Personal Card Feed EU / UK based banks

@goetz I received some clarification on this. We did stop support for U.K. and Europe personal cards in September of 2019. Apparently there was some legal issues and we are working on getting them resolved so we can start supporting the U.K. and Europe again. Unfortunately, there is no set time frame on when this will happen. 

 

Question for you...is your company using our ExpenseIt feature? Do you happen to know? 


Thanks,
Kevin Dorsey
SAP Concur Sr. Training Consultant

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SAP Concur Employee
SAP Concur Employee

Re: Personal Card Feed EU / UK based banks

@goetz what bank issued your personal card? Most major banks should be supported, but occasionally there is a bank not supported by Yodlee. Just an FYI, Yodlee is a 3rd party vendor that SAP Concur uses, so if your bank isn't supported, you will need to submit a support ticket to SAP Concur and then we will submit an issue to Yodlee on your behalf. 

 

First, tell me your bank. That way I can post internally to see if it is a supported bank. 


Thanks,
Kevin Dorsey
SAP Concur Sr. Training Consultant

Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.
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Occasional Member - Level 1

Re: Personal Card Feed EU / UK based banks

I received a message from our implementation consultant that "personal cards within the UK & Europe is no longer available within Concur". She also could not provide if this will be available at some point in future. Very disappointing, it was a key ask to connect personal cards in the UK before we signed up.

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Solution
SAP Concur Employee
SAP Concur Employee

Re: Personal Card Feed EU / UK based banks

@goetz I received some clarification on this. We did stop support for U.K. and Europe personal cards in September of 2019. Apparently there was some legal issues and we are working on getting them resolved so we can start supporting the U.K. and Europe again. Unfortunately, there is no set time frame on when this will happen. 

 

Question for you...is your company using our ExpenseIt feature? Do you happen to know? 


Thanks,
Kevin Dorsey
SAP Concur Sr. Training Consultant

Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.

View solution in original post

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Occasional Member - Level 1

Re: Personal Card Feed EU / UK based banks

Yes, but there is no functionality in expense It that serves the purpose of the credit card feed. I read one of your other comments in the forum, the credit card feed provides:

- Exchange rate and conversion to the actual amount paid including any conversion fees

- allows to 'catch' any expenses where the receipt might  still be missing, which is most likely to happen for online orders or online subscriptions that have recurring billing (not the coffee shop receipt where you use the physical card)

 

Goetz