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JessicaL
Routine Member - Level 2

Personal Car Mileage - Round Trip Not Functions

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Hi all,

I am wondering if anyone is experiencing issues with the expense type "Personal Car Mileage". We allow for employees to submit personal car mileage (with or without using the Google Maps feature), but for the past few days, when they attempt to use the round trip function, it will not move forward. It simply gets stuck. 

I have submitted a Concur Support ticket, but have not yet heard back. The workaround is having everyone add two one-ways. I am curious if it's just a company problem or if there are other instances out there.

Thank you,

 

Jessica Lynch
Associate Accountant & Travel Manager
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JessicaL
Routine Member - Level 2

Re: Personal Car Mileage - Round Trip Not Functions

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Hello @ConwayN @MelissafromMD @DavidN@lperez-lopez @toriehigh,

We received an update today from Concur stating that the fix will be in this weekend's (Nov 17th) release so it should be working next week. I did send out a notification to all my expense users as we use this feature quite a lot. It was good to know Concur knew about the issue and had a fix near-ready.

Thanks all,

Jessica Lynch
Associate Accountant & Travel Manager
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7 Replies
toriehigh
Occasional Member - Level 2

Re: Personal Car Mileage - Round Trip Not Functions

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Hi Jessica, I had actually signed in to ask this exact question!  Curious to see if everyone else is having this issue.

Thanks for asking!

Torie

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lperez-lopez
Occasional Member - Level 3

Re: Personal Car Mileage - Round Trip Not Functions

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Hi Jessica,

We have also experienced this issue. We were told there is a fix on the way but no ETA.

Lisa

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DavidN
Occasional Member - Level 2

Re: Personal Car Mileage - Round Trip Not Functions

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We experienced the same issue. Plus many more today.

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MelissafromMD
Occasional Member - Level 1

Re: Personal Car Mileage - Round Trip Not Functions

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Hi Jessica,

It's not just you.  My company's having the same issue. 

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ConwayN
Occasional Member - Level 1

Re: Personal Car Mileage - Round Trip Not Functions

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Hi Jessica,

I ran into this issue today.  I did 2 separate trips.

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JessicaL
Routine Member - Level 2

Re: Personal Car Mileage - Round Trip Not Functions

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Hello @ConwayN @MelissafromMD @DavidN@lperez-lopez @toriehigh,

We received an update today from Concur stating that the fix will be in this weekend's (Nov 17th) release so it should be working next week. I did send out a notification to all my expense users as we use this feature quite a lot. It was good to know Concur knew about the issue and had a fix near-ready.

Thanks all,

Jessica Lynch
Associate Accountant & Travel Manager
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jbleisch
Occasional Member - Level 2

Re: Personal Car Mileage - Round Trip Not Functions

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Same here, on the Concur status page there seems to be some "partial outages".... Would be nice if they could be identified...   http://open.concur.com 

Jody Bleisch, IT Consultant for Business Affairs Office
University of Oregon
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