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Mychel
New Member - Level 1

Mobile App Not Working IPhone

I tried uninstalling 2x and reinstalling. The mobile app is not working on my IPhone 8plus 

IOS 12.3.2. I spoke to Concur support and my company- no one has an answer. A pop-up window appears saying go to settings and that i need a passcode. Under settings Concur settings is greyed out and location services will not change from never to while using App. Any suggestions? Thanks 63A669D1-DD93-4323-8949-29F83D34DB16.png

 

1 Reply
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EzraP
New Member - Level 1

Re: Mobile App Not Working IPhone

Hi Mychel,

 

This message indicates that your device does not have a passcode lock set up. 

 

For increased security Concur's mobile app does not work on devices that do not have a device passcode, PIN or screen lock set. You will need to set one up as follows:

 

For iOS devices, follow below steps (not in the SAP Concur mobile app, but in your system device settings):
Go to Settings > Select Touch ID & Passcode > Select Turn Passcode On > Create new password

For Android devices, follow below steps (not in the SAP Concur mobile app, but in your system device settings):
Go to Settings > Select Security > Select Screenlock > Select Password > Create New password

 

Best,

 

Ezra Parter

SAP Concur Support