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VwriterT
Occasional Member - Level 1

Meals recorded on wrong date, exceeds per diem, no override or date change possible

About half the time I travel - which is not that much - meals are entered into Concur on the wrong date. For example,  Monday night's dinner is recorded on Tuesday, and when combined with Tuesday's meals causes me to go over the per diem.  When I get the AMEX bill the dates are recorded correctly, so it's the dates they are recorded in Concur that are incorrect.

My company says I have to change the incorrectly recorded meals to expenses that are reimbursable, that I have to pay AMEX, and that they will eventualy pay me.

Isn't there a way to have a Concur administrator correct the dates?

If the software company I work for had an application that required our users to go through something similar to this, we'd be losing customers left and right ...

6 Replies
SAP Concur Employee
SAP Concur Employee

Re: Meals recorded on wrong date, exceeds per diem, no override or date change possible

So, the transaction date of the AMEX charge is showing one day after the actual date of the meal when the charge comes into SAP Concur? I'm just trying to fully understand what you are saying.

Thank you,

Kevin

VwriterT
Occasional Member - Level 1

Re: Meals recorded on wrong date, exceeds per diem, no override or date change possible

Some meals on Sunday appeared on my AMEX bill with that date, but appeared in Concur with Monday's date resulting in exceeding the per diem for Monday. The only way to resolve this is to mark it as a personal expense and resubmit it as reimburseable.

 

Apparently no one - not even the finance people - can override the date.

 

I have scanned images of the receipts, the AMEX bill and the Concur charges.

dwarkeshv
Occasional Member - Level 1

Re: Meals recorded on wrong date, exceeds per diem, no override or date change possible

Did this question ever get answered?  ALso, I did not see any screenshots in the chat.  Can the original requestor post the same.

 

Thanks

monahana
Occasional Member - Level 3

Re: Meals recorded on wrong date, exceeds per diem, no override or date change possible

We have similar experiences and our workaround is to delete the expense entry that came from the card transaction (and delete the transaction from available transactions) and create a new expense entry with the correct date.  To do this you'd need to enable the "Delete" option in your configuration.  Hope this helps.

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Merin
Occasional Member - Level 2

Re: Meals recorded on wrong date, exceeds per diem, no override or date change possible

There should be an option within the administrative settings for the Card Program that can "Allow employees to edit the Transaction Date for company card transactions".   This would allow you to change the date of the charge to match the actual date of the expense, and align with your limits.


I believe that most companies don't allow this because it increases risk of fraud and/or inaccuracy, but you could speak to your administrator about it.

 

Depending on your setup (if company pays bank directly for corporate card charges or pays to employee, who then pays the bank) this could work better than the option to delete an expense and manually re-key it, as then it would no longer show up as a corporate card expense and could potentially be paid incorrectly.

 

Merin
Occasional Member - Level 2

Re: Meals recorded on wrong date, exceeds per diem, no override or date change possible

Another potential workaround could be to classify the charge into a Misc. expense type, and then choose to itemize it.   Then in the itemization you would enter the appropriate date & meal expense type.  Then the system would only see the meal expense reflected on the proper date.