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Occasional Member - Level 1

Having trouble logging into mobile app

I've been able to access the Concur website but unable to get onto the mobile app. I have tried to reset my password and pin on the website. I've also deleted and reloaded the app. Anyone have an idea that might help me be able to use the app again? I have seen it may be because to many log in attempts on app? Does someone know how to reset?

 

Thank you in advance

1 Solution

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Occasional Member - Level 2

Re: Having trouble logging into mobile app

I'm not sure if this will work but try the following:

With 2 fingers, double tap the SAP CONCUR icon on the Concur app screen login page.  then tap system, then tap on server, this should then bring up a list of available servers.  Tap on which one you require then navigate back out.  Depending where you are you should be on Production US, EMEA or CN

Good luck

View solution in original post

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Solution
Occasional Member - Level 2

Re: Having trouble logging into mobile app

I'm not sure if this will work but try the following:

With 2 fingers, double tap the SAP CONCUR icon on the Concur app screen login page.  then tap system, then tap on server, this should then bring up a list of available servers.  Tap on which one you require then navigate back out.  Depending where you are you should be on Production US, EMEA or CN

Good luck

View solution in original post

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Occasional Member - Level 1

Re: Having trouble logging into mobile app

This worked thank you!