I'm getting 'You are not permitted to enter future dated expenes' error in Concur even though I am attaching a receipt for the current date at 7.00am in the morning.
Location of transaction in Concur: Seoul, Korea
Concur instance timezone: Kuala Lumpur, Malaysia
There is an hour difference between the two so I don't quite understand why Concur is throwing this error?
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Hi @tesh94 ,
Do you know which Concur Data Center you are in? We are based in Australia but our data is in the North America Data Center and we get the same error if we try to enter an expense for the current day early in the morning, since it is still the previous day in the Data Center timezone.
The data centre for our Concur Instance is located in North America as well. But what I am confused about is previously it was mentioned that the instance timezone has been set to Kuala Lumpur/Asia (+8 GMT) and it should reflect across the instance.
Does this still mean, the audit rule (future dated expense) doesn't take the concur instance timezone but the data centre timezone.
I don't know for certain how the audit rule works; it's just been my assumption that it is comparing to the Data Center date as we only ever get that error when it is still the previous day in North America. Similarly, if I click on a date field early in the morning within Concur it defaults to the previous day.
I hope Concur Support can explain this behaviour. If they provide a definitive answer, could you post it here?