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JRDARRINGTON
Occasional Member - Level 1

Concur Mobile App Receipt Capture Malfunction

Lately the image recognition for auto recognition cut and crop is not working on the latest version of the app for iOS12.0.1.

I have to take a full image capture from the screen with tables and etc behind the image.

Is anyone aware of a fix, patch or enhancement to fix this problem, or help me determine if it is just my phone?

3 Replies
SAP Concur Employee
SAP Concur Employee

Re: Concur Mobile App Receipt Capture Malfunction

Can you provide a screen capture of what you are seeing? I'm trying to picture it, but can't really tell what you are describing.

Thank you,

Kevin

gza
New Member - Level 1

Re: Concur Mobile App Receipt Capture Malfunction

Hello JRDarrington,

I am expiriencing exactly same issue on my Iphone today. It is really annoying! Borders/edges of the receipts captured are wrong, kind of trapezoid in shape and auto-crop calculation is slower then usual. 

I did not have this issue the last time when I have used this feature back in midle of September. Now auto cropping feature renders totally useless and I have to manually crop each and every picture and this takes time: real deal-breaker!

I noticed this issue while my IOS was not up to date, I updated to v.12 and issue is still there, so I belive it's the app version. I would love to have this feature fixed or possibility to roll back to older version of the app.

Current SAP Concur App version is 9.61.1.1809270817 running on iOS 12.0.1 (16A404)

Please help!

Goran

Highlighted
SAP Concur Employee
SAP Concur Employee

Re: Concur Mobile App Receipt Capture Malfunction

Hi @JRDARRINGTON,

Just wanted to check if issue still happening on your end? In case, kindly provide more details on what happens when you capture a receipt image in relation to cut and crop?

Thank you,

Anna