I believe Concur Open is for things like Travel, Expense and Invoice as far as the end-user functions are concerned. For example, is the travel booking tool down, are people not able to get into their expense reports. The reason is because end-users are a majority and the outages are for things affecting the most users.
If Concur open is for end users than we need an equivalent page for Admins. Not only is up to 100% of our job dependant on this - we also answer inquiries for all our employees.
Although we tell our employees about Concur Open - it seems they don't make a note of it. Concur is something they do once a month or once a week. They don't want that much involvement.
For my team this information is critical.