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jah0708
Occasional Member - Level 1

Capital One credit card transactions not populating

I am having issues with Capital One not syncing my credit card transactions.  I have other cards that are populating, just not Capital One.  I have tried multiple times to resync the card with no success.  Now, I can't find the "Credit Card" specific account in Concur to sync it.  Anyone else having these issues that can offer some troubleshooting steps to resolve?

 

Thanks in advance!

1 Reply
Community Manager
Community Manager

Re: Capital One credit card transactions not populating

Hi @janh0708

 

Thanks for posting. Sounds like a good question for SAP Concur Support. I would suggest you create a support ticket for this issue so they can look into it. This can be done either through the User Support Desk or your company's Authorized Support Contact. 

 

I am also curious to hear from your fellow community members. Has anyone else seen this? What were your solutions? Thanks in advance for sharing!

Best,
Ashley Bragg
SAP Concur - Community Manager