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sdrage
New Member - Level 1

Re: Android receipts -crashes

App opens fine with no log in issues, but soon after taking a picture it will freeze. 

I have tried unintstalling and installing again, but still does the same thing.

I have also rebooted the phone, still the same.

I have also cleared the cache in the phone, still the same.

 

Using Huawei P20 Pro.

Running Android OS 9.0.0270

TrishW
Occasional Member - Level 3

Re: Android receipts -crashes

Hi there

 

 

We have resolved this issue.  We took 2 different paths. (one for crashing and one for rolling images)

 

1) Do you have expense assistant turned on.  Andriod seems to be very unhappy with this and you need to change the settings so, it accepts the image.  If you are unsure of the settings, please let me knw

 

2) We had an issue where the images where being captured and where not being accepted via Andriod.  To resolve this, we foudn we were not on the most updated version and there were settings again in the andriod phone that was incorrect.

We found out the incorrect setting, by resetting the users pin and asking them to click on the link on the phone.  When the link did not work, we changd the setting on that phone.

 

If it affects all of your users that have Andriod phones, that it best to refer it to Concur with the Phone type, version of the phone, versionof the concur application.  If it is one person, then resetting their pin number helps to determine alot of issues

 

Hope this information helps you

 

 

Trish