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SAP Concur Employee
SAP Concur Employee

Re: Android receipts -crashes

Hi @TrishW

Good to know it all works fine now.

Anna

CGJoseC
Occasional Member - Level 1

Re: Android receipts -crashes

Hello, 

I'm having a user experiencing this same issue with the app crashing while taking a photo of receipts while running Android 7.0.  Is this version of Android part of the baseline for Concur?   

_vn_
Occasional Member - Level 1

Re: Android receipts -crashes

hi, having this issues on various OS versions (android) and various devices:

OS 7, 8, 9

samsung S9, note 8,9, google pixel 2,3

is there any kind of work being done on this?

SAP Concur Employee
SAP Concur Employee

Re: Android receipts -crashes

Hi @CGJoseC  

Good day.

Android OS 6 would be the minimum supported version.

Kindly provide me more information of the device used:

Specific device type(Samsung, Lenovo, Huwawei, LG):

Device OS version:

Device Language:

Device Model:

Concur app version installed:

Are you using the Receipt camera icon or ExpenseIt camera icon when taking picture?

Step by step process on how affected user captures receipts until the time he/she gets the crash?

Please advice.

 

Thank you.

 

Regards.

AnnaDizo

SAP Concur Employee
SAP Concur Employee

Re: Android receipts -crashes

Hi @_vn_ 

Kindly provide me more information of the device used:

Specific device type(Samsung, Lenovo, Huwawei, LG):  samsung S9, note 8,9, google pixel 2,3

Device OS version: OS 7, 8, 9

Device Language:

Device Model:

Concur app version installed:

Are you using the Receipt camera icon or ExpenseIt camera icon when taking picture?

Step by step process on how affected user captures receipts until the time he/she gets the crash?

Please advice.

 

Thank you.

 

Regards.

AnnaDizo