Denigir777
Occasional Member - Level 1

Android receipts -crashes

I'm experincinge the mobile app crashing when I take a receipt photo, or even try to attach s receipt picture from the Gallery.

The taken photo scrolls off the screen downwards when I hit the blue tick-box, and the app restarts when I bring it back up.

Performing the action to capture receipt repeatedly results in itit succeedi around once in every dozen attempts.

Runnimg version 9.62.1 (2018110209) on a Nexus 5x running Android 8.5.1.

Does anyone else experience this recently?

 

 

12 Replies
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Vsemenova
Occasional Member - Level 1

Re: Android receipts -crashes

Same here. Running 9.62.0 on PH-1 Os:Android 9.

 

JL6speed
New Member - Level 2

Re: Android receipts -crashes

I am having the same issue.  Switched to a new phone, installed latest app, and it crashes every time I try to attach a receipt via phone app.

Version 9.61.0 on OnePlus 6T

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Vsemenova
Occasional Member - Level 1

Re: Android receipts -crashes

the issue seems to be resolved. App is working as expected

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Denigir777
Occasional Member - Level 1

Re: Android receipts -crashes


@Vsemenova wrote:

the issue seems to be resolved. App is working as expected


It's also working for me tonight.  Weirdly though, I now don't get a chance to accept the picture (no blue tick).  It goes straight in as taken.

Prior to this improvement I had just removed some corporate security patch that had admin rights over my phone.  I wondered if this could help (perhaps it did?). .  I did this because I ibstalled the app on my wifes' phone last night, and it had no problem!  I wondered if it pointed to my phone setup instead.

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Community Manager
Community Manager

Re: Android receipts -crashes

Hi @Denigir777,

I'm glad to see the issue seems to have been resolved (according to the conversation above). If you continue to have trouble, I suggest you create a support ticket with either the user support desk or your Concur Admin. This would be your best next step. 

I hope this helps! 

 

Best,
Ashley Bragg
SAP Concur - Community Manager
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TrishW
Occasional Member - Level 3

Re: Android receipts -crashes

Hi

 

User is reporting that when taking pictures, he keeps getting a meaage that the applicationhas stopped working.

 

We uninstalled and then reinstalled application, but theprobelm persists

Anyone else with these issues

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SAP Concur Employee
SAP Concur Employee

Re: Android receipts -crashes

@TrishW,

Kindly indicate here the specific device used where the crash happens? Also is the affected user using "ExpenseIt" icon or the "Receipt" icon?

Regards,

Anna Dizo
Global Service & Support
SAP Concur

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TrishW
Occasional Member - Level 3

Re: Android receipts -crashes

Hi @AnnaDizo

 

It was a Samsung tablet using the concur app (not expense it).  However it seems to have resolved it self now

 

 

Manyt hanks

 

trish

mudderchawd
New Member - Level 1

Re: Android receipts -crashes

Look This POS app crashes all the time when you are trying to take a pic of a receipt. ANdroid users. Yes, App was uninstalled, reinstalled many times and it does the exact same thing. Tried it on multiple Android devices . Same result. Your engineers need to work on fixing it instead of spending too much performing whatever they perform on whoever they perform.
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