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DavidN
Occasional Member - Level 3

Unexpected System Error...Is this happening to you?

We are seeing more and more "Unexpected System Error" screens than we can count. We are getting them every period now. Is everyone else having the same issue? Our employees are growing tired of this and I am tired of submitting cases.

1 Solution

Accepted Solutions
Highlighted
Community Manager
Community Manager

Re: Unexpected System Error...Is this happening to you?

Hi @ckpatel11

 

Thanks for posting. I have sent you a private message asking for more information so I might pass it along to our support teams. They will be your best resource for this issue. 

 

I hope this helps!

 

 

Best,
Ashley Bragg
SAP Concur - Community Manager
6 Replies
ckpatel11
New Member - Level 1

Re: Unexpected System Error...Is this happening to you?

I too am getting the same error when trying to import an expense.

Highlighted
Community Manager
Community Manager

Re: Unexpected System Error...Is this happening to you?

Hi @ckpatel11

 

Thanks for posting. I have sent you a private message asking for more information so I might pass it along to our support teams. They will be your best resource for this issue. 

 

I hope this helps!

 

 

Best,
Ashley Bragg
SAP Concur - Community Manager
NBCL
New Member - Level 1

Re: Unexpected System Error...Is this happening to you?

I'm not sure how this can be classed as solved as no solution is posted. This issue is becoming more and more frustrating. The user interface and whole business mileage input process is slow and tedious enough without then being told over and over "Something went wrong", have to re-enter that days mileage to get the same error, log out, log in, manage to enter one days mileage and then encounter the same server problem when you move onto the next day again. What should be a 30 minute to 45 minute task to enter 1 months business mileage becomes hours of wasted time.a.pngb.png

Community Manager
Community Manager

Re: Unexpected System Error...Is this happening to you?

Hi @NBCL

 

We're sorry about this issue. That is frustrating. You are right that the root cause has not been solved and we will continue to work on this. This particular issue doesn't have a simple fix to be posted to the SAP Business Exhcange. So the solution marked, asking you to create a support ticket, is the action you can take to make it better. This is why it was marked as a solution. Please let me know if you need assistance in creating a support ticket. I would be happy to get you connected to the right resource.  

 

 

Best,
Ashley Bragg
SAP Concur - Community Manager
msentoku
New Member - Level 1

Re: Unexpected System Error...Is this happening to you?

I 'm getting the same error when trying to import an expense.

Community Manager
Community Manager

Re: Unexpected System Error...Is this happening to you?

Thanks for letting us know @msentoku.

 

At this point, your best route is still to create a support ticket. Please let me know if you need help doing so. 

 

 

Best,
Ashley Bragg
SAP Concur - Community Manager