MGordon
Occasional Member - Level 3

Issues with New UI

Not sure where we are logging these now.  We have ran across a few additional issues and wanted to see if others are still finding items not working as expected.

  1. 3rd Level detail is not viewable on an expense report.  You can potentially get to it through the credit card transaction screens, but as far as I can tell, it is no longer available to be viewed on the expense reports. 
  2. Lost receipt affidavit is not available. When we click to add a receipt it doesn’t give the opportunity for the lost receipt affidavit.
Labels (1)
7 Replies
SAP Concur Employee
SAP Concur Employee

Re: Issues with New UI

Hi, @MGordon!

You've come to the right place. And I'm the right person to report back and track down answers to your questions/comments regarding the new UI.

THANK YOU for providing this feedback, and please stand by while I go reproduce what you describe and come back to you.

Jody Wilkins
Product Communications at SAP Concur
SAP Concur Employee
SAP Concur Employee

Re: Issues with New UI

Hello again, hello @MGordon!

  1. This one we'd like more input from you: are you asking as an end user* about YOUR expense reports that needs to see that level of detail right then and there, or are you asking as an Approver?
    *One of the primary goals of the new UI is to show end users only the amount of relevant information for the task (workflow) at hand. It's been our experience that end users don't typically need that level of detail at that point in the process.

  2. So, in this case we removed half the cheese. The ability to attach a Receipt Affidavit always has been available two places and now it's down to one: in the Manage Receipts drop-down menu of the expense report page.

    The predominance of the feedback we received from most companies is that it's too easy  for employees to use this option instead of digging up the receipt or understanding the importance of capturing them.

Please get back to me about #1 when you have a chance.

Jody Wilkins
Product Communications at SAP Concur
MGordon
Occasional Member - Level 3

Re: Issues with New UI

As for number one, both the end user and approver should see the 3rd level when it is available.  This is helpful when the end user is preparing the report with multiple transaction with the same vendor.  It is helpful for the approver to see the actual expenses even if the receipt is not required.

SAP Concur Employee
SAP Concur Employee

Re: Issues with New UI

Mary,

Because the new UI is still in a Preview stage, some features are not yet available. So, even though you don't see the MRA now, I believe it will be released when the final version is released. I know the development team is releasing features during this preview time, but I don't know when the MRA will be released.

MGordon
Occasional Member - Level 3

Re: Issues with New UI

The Missing receipt form is just in a different place and once I found it, I am ok with where it is.  It doesn't need to be easy for the associate.  Thanks!

lperez-lopez
Occasional Member - Level 2

Re: Issues with New UI

Hi Jody,

I discovered an issue today. We cannot view the tax configuration details on an expense. For example, when reviewing a Canada transaction we could previously read the tax type, the rate and the reclaim amount. This is no longer visable with the new UI.

Thank you,

lisa 

SandraA
Routine Member - Level 1

Re: Issues with New UI

Everyone needs to see the level 3 data easily.

One of the disconnects here is that Concur does not understand what administrators do with the tool.   We do not use Processor to handle our daily work of helping employees and researching expenses or resolving issues. There are many reasons we don't use processor I can spell out if need be.   There is no reason we'd want to use Processor except for auditing.

What we do use is Proxy.  We use proxy all day long, every day of the week.  My whole team of 6.  Proxy is an essential tool for us to do our jobs.

Concur keeps saying -these changes don't effect you - and you are wrong.  They have a huge impact.   

Sandra Ahola
T-Mobile
Senior Analyst Travel, Card & Expense
US
https://www.linkedin.com/in/sandra-ahola-4704553/