question related to Receipts

[justinkthomas]

Hi Team,

Since users are using their personal phone (iphone) they dont want to install concur app in phone. They used to sacn the receipt images and when try to upload it in concur browser due to size restrictions they need to reduce the size and upload it. They are fed up of this work every day. 

They need a workaround for this how can we help them?

@KevinD 

[PoojaKumatkar]

Hi @justinkthomas ,

Receipt format and size (5MB per file) specifications are same for web and mobile app Concur application. This is by design and reducing or compressing file size is the only option available.

Can you please check below points:

1. Does original scan receipt size is really greater than 5 MB or less than 5MB? you can check into file/img properties.

2. At the time of upload, are you getting any specific error or failure msg? If yes, can you please provide screenshot. 

[justinkthomas]

Hi @PoojaKumatkar 

Yes the original receipt size is greater than 5MB as they are taking with iphone. They need to reduce the size and then upload may be they are receiving to reduce the size

[PoojaKumatkar]

Hi @justinkthomas ,

I just did some search on google regarding how to reduce the image size on iPhone.

Can you please try below settings and try scanning uploading one receipt. Let's see if size is getting reduced, and receipt is getting successfully uploaded or not. 

Use Low-Quality Image Format
You can switch to a less high-quality format for photos:

• Go to Settings > Camera > Formats.
• Choose Most Compatible instead of High Efficiency. This saves images in JPEG format, which is generally lower quality than the HEIF format.

[justinkthomas]

Hi @PoojaKumatkar ,

Thanks for the response! Will let the user know on this. Lets see if it works.

Regards,

JKT

[justinkthomas]

Hi @PoojaKumatkar ,

If the user is sending the receipts with more than 5mb  to receipts@concur.com and will make it any difference in size of the receipt. 

Regards

JKT

[KevinD]

@justinkthomas If I may speak candidly...users cannot get too fed up if they are choosing to not install the app on their personal phones. If they don't want to use the easiest and most efficient option of using the mobile app, then they need to deal with the inconveniences of any workarounds. 

What is their aversion to installing the app? I use my personal phone and have the app installed. It works just fine. Can you ask them what their issue with installing it is?