populated bank details

[hm769]

I made a mistake on the very first expense claim I submitted in Concur, by uploading receipts from my bank account that included my bank details. The claim was paid regardless.

Since then, I keep receiving the following warning whenever I try to submit a new claim:

Warning: You have populated your bank details in your profile. Employee reimbursements are paid to the same account as your wages. No bank details feed through from Concur. Please remove all bank detail information that you have entered in your Concur profile, re-save your claim and then submit.

I am unable to remove the original paid claim, and I’m not sure how to resolve this issue. Any help would be greatly appreciated.

[KevinD]

@hm769 you cannot do anything with an already paid claim. Once paid it is "stuck" so to speak. 

As for going forward, your organization has a unique set up. I am sending you a private message here on the Community with the name of someone at your organization to contact.