71040185
New Member - Level 1

payment not received

my expense report was approved and submitted for payment 8/10/25 and i still have not received it. it usually post in my bank account after a day or two so I'm not sure what's causing the delay

report number MMDWEA

ID 9ABF7BAA6AE94060AE01

1 Solution
Solution
grodriguezproje
Super User
Super User

Hi @71040185 

The payment process may not be automated and subject to the company's banking availability, this means that it may involve manual processes and therefore will not always be the same. Due to the season, your accounts payable team may be on vacation, for example. In any case, if you have questions, you should open an internal IT ticket and they will surely be able to give you an answer as to when they will pay your expense report.

 

If this answers your query, then please mark solution as accepted.

Thanks!

View solution in original post

1 REPLY 1
Solution
grodriguezproje
Super User
Super User

Hi @71040185 

The payment process may not be automated and subject to the company's banking availability, this means that it may involve manual processes and therefore will not always be the same. Due to the season, your accounts payable team may be on vacation, for example. In any case, if you have questions, you should open an internal IT ticket and they will surely be able to give you an answer as to when they will pay your expense report.

 

If this answers your query, then please mark solution as accepted.

Thanks!