payment not received

[71040185]

my expense report was approved and submitted for payment 8/10/25 and i still have not received it. it usually post in my bank account after a day or two so I'm not sure what's causing the delay

report number MMDWEA

ID 9ABF7BAA6AE94060AE01

[grodriguezproje · Accepted solution]

Hi @71040185 

The payment process may not be automated and subject to the company's banking availability, this means that it may involve manual processes and therefore will not always be the same. Due to the season, your accounts payable team may be on vacation, for example. In any case, if you have questions, you should open an internal IT ticket and they will surely be able to give you an answer as to when they will pay your expense report.

If this answers your query, then please mark solution as accepted.

Thanks!

[oyefabia]

I made retirement for my travels and has been approved. It's been on payment processing for the past 3 weeks and payment not yet received. What is the way forward for this pls

[grodriguezproje]

Hello @oyefabia ,

The solution in this post shows what you need to do within your company.

In addition to that you can see in your report the following details:

- Report timeline: here you can see the workflow steps of your report and understand if any steps are missing.

- Audit Trail: here you can see if your report was posted in finance or not, depending if your company has SAP integrated with Concur you can see the current update (please see the screenshots below to see one example).

If this answers your query, then please mark solution as accepted.

Thanks!