my report pending at AI Audit Review

[eunjij]

Could you please review the reason why my report is still pending at the AI Audit Review / AI Audit Approver stage? It has been stuck there for several days.

Now, I created and submitted a new report, but it remains pending as well. I would appreciate it if you could check the cause of the delay.

Report id : 40B6F633E90B41DBB961

Report number : OQM5ZK

[KevinD · Accepted solution]

@eunjij hello there. The audit is done outside of SAP Concur, so we do not have access to check the delay. 

Is the second report you created a duplicate of the one that is "stuck"? 

The audit service is responsible for auditing reports from many different customers, so it is possible there is a bit of a backlog. 

Give it another day or two. If it still hasn't progressed, you can contact your company's SAP Concur site admin and see if they can move it along. 

[KevinD · Accepted solution]

@eunjij hello there. The audit is done outside of SAP Concur, so we do not have access to check the delay. 

Is the second report you created a duplicate of the one that is "stuck"? 

The audit service is responsible for auditing reports from many different customers, so it is possible there is a bit of a backlog. 

Give it another day or two. If it still hasn't progressed, you can contact your company's SAP Concur site admin and see if they can move it along. 

[samasuraj · Accepted solution]

Hi @eunjij 

Please try the below. Hope it helps.

In SAP Concur Expense, reports pending at the AI Audit Review / AI Audit Approver stage are generally awaiting automated audit processing or additional review.

Since two reports are experiencing the same delay, this could indicate an audit processing backlog, an exception requiring review, or an approval workflow issue.

Recommended Troubleshooting:

1. Check the Audit Trail: Navigate to Expense → Manage Expenses, open the report, and review Audit Trail to identify when it entered AI Audit Review.

2. Check for exceptions: Look for receipt discrepancies, policy violations, or requests for additional documentation.

3. Contact your Concur Administrator: Ask them to verify whether the report is awaiting automated processing, manual audit review, or another approval step.

4. Check other reports: Determine whether additional employees are experiencing similar delays.

5. Escalate to SAP Concur Support: If no action is available and the report remains pending, request investigation of the audit processing queue and workflow.

 

Details to provide Support:

• Report ID: 40B6F633E90B41DBB961

• Report Number: OQM5ZK

• Issue: Report pending at AI Audit Review / AI Audit Approver for several days.

• Additional concern: A newly submitted report is also pending at the same stage.

Important: I cannot access your company's SAP Concur environment to review these reports directly. The Concur Administrator or SAP Support must investigate their actual processing status.

Recommendation: Do not cancel or resubmit the reports until the administrator confirms whether they are awaiting AI audit processing or manual intervention. Repeated submissions may complicate the investigation.

Thanks & Regards

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Samantha Prathikantam

SF_EC & ECP / SAP Concur Consultant

[samasuraj]

Hi   @eunjij 

Thank you for marking my response as an Accepted Solution!

I am glad the information was helpful in resolving your issue.

Happy to help! 🙂

Thanks & Regards

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Samantha Prathikantam

SF_EC & ECP / SAP Concur Consultant