Solved: how to recover an expense report that went to an a...

JCKasai

Hello,

One of our associates submitted an expense report before realizing his assigned approver is no longer in the company. His approver has been changed but I do not know how to return the expense report to him so he can resubmit.

KevinD

@JCKasai if you have the Processor role, you can pull up the report on the processor screen and send it back to the user or simply ask the user to recall their report.

Thank you,
Kevin
SAP Concur Community Manager
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KevinD

@JCKasai if you have the Processor role, you can pull up the report on the processor screen and send it back to the user or simply ask the user to recall their report.

Thank you,
Kevin
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.

JCKasai

Thank you for your swift reply @KevinD .

The associate doesn't have the option to recall the report. I do not have the Processor role, but I have contacted a coworker who may just have it. I'll let you know if that works.

KevinD

@JCKasai hmmm...odd that the Recall option was turned off. Those are the only two options, so hopefully your co-worker has the processor role. 🙂

Thank you,
Kevin
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.

JCKasai

@KevinD thank you for your kind help. The issue has been fixed.

Have a great day!

KevinD

@JCKasai great to hear. 🙂

Thank you,
Kevin
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.

how to recover an expense report that went to an approver who is no longer in the company