Why is Concur so bad?
I realize I’m coming out of the gate with a negative and yes, rude tone — but honestly, this is a brutal system for anyone who has to use it for travel expenses. It almost feels like the design was intentionally meant to frustrate users.
I could list a dozen examples that highlight the lack of consideration for the end user, but this one captures it perfectly: all of the required fields (red asterisks) are completed, yet the system still throws an error. The message then tells me it might be this… or might be something else… so now I’m left guessing. Why not simply tell me which field is missing or incomplete?
This feels like a system built primarily for administrators managing expenses, not for the people actually using it. And that disconnect shows up in the experience every single time.
Please do not respond to my question above, that will only serve to frustrate me. My hope is that this message finds its way to the Concur product manager — and that someone takes a bit of ownership for what is, quite honestly, a brutal user experience.
@mmgorges I went into your profile and I see you cleared up the Alert that was preventing you from submitting. Would you mind telling me what the resolution was? This could help someone in the future.
Did you happen to click Yes on the pop-up message stating there was missing required information? Also, near the Submit button you will see an Alerts button. If you click this, it should provide you details of what actions you need to take. The reason for the generic message is because there was likely more than one field and/or one expense that needed attention. That is why clicking the Alerts button is the best thing to do.
Thank you,
Kevin
SAP Concur Community Manager
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