expense still exist in the concur system even I cancelled the flight and hotel reservation

[NANA1975]

I cancelled the flight and hotel reservation, but the expenses still appear in the system. Although I contacted the travel agency, they confirmed to me that they had cancelled the booking and refunded the money.

[samasuraj]

Hi @NANA1975 

Topic: Expense still exist in the concur system even I cancelled the flight and hotel reservation

Please see the below. Hope this helps. 
——-

In SAP Concur, cancelling a flight or hotel reservation does not automatically remove the associated expense transactions.

Travel Bookings and Expense Transactions are managed separately.

Action:

1. Verify cancellation: Confirm that both bookings were cancelled in Concur Travel and obtain the cancellation confirmations.
2. Verify refunds: Check whether the refunds have actually posted to the Corporate Card or Payment Account.
3. Check Available Expenses: If the original charges remain, wait for the corresponding Credit/Refund transactions to be imported.
4. Reconcile transactions: Match the original charges against the refunds according to your company's expense policy.
5. Contact your Concur Administrator: If the transactions are duplicates or incorrectly imported or remain unresolved, then request an investigation before deleting anything.

The legitimate Corporate Card transactions generally should not be deleted because a reservation was cancelled.

They may need to be reconciled with the refund to maintain an accurate Audit Trail.

The Original Charge and Corresponding Refund must be properly accounted for in SAP Concur.

Thanks & Regards

—

Samantha Prathikantam

SF_EC & ECP / SAP Concur Consultant