UpsetByConcu
Occasional Member - Level 1

expense report not possible due to field not accessible

Hello,

I spent 6 hours and my expense report is still not sent, I have two alerts

For the first error, when I click on displayed (affichage)  the Concur opens a windows but nothing is hilighting, everything is good the field with star is completed.
And nothing related to the alert "Org Unit 1 - System - Client , Org Unit 2 - Country Group , Org Unit 3 - Company Code, Org Unit 4 - Business Area/Profit Center, Org Unit 5 - Cost Object Type, Org Unit 6 "  are present in this windows
For the second error , when I click on displayed (affichage)  the Concur opens a windows several fiels are red but I am not autorized to modify these field. the fields are grey ans disable.
Sorry but this software is not finish.

3 REPLIES 3
KevinD
Community Manager
Community Manager

@UpsetByConcu first thing I would like to mention is that it isn't the software, but rather how your company decided to configure the system. I did a test and created a new report, it appears all the fields you see as required and needing to be filled out are getting populated. 

 

I would say delete the current report and try creating a new one. It is possible that some changes were made in the system that corrected the issue you encountered. Your current report does have a linked Travel Request. The request won't be deleted, but will need to be linked to the new report you create. 

 

Give this a try and let me know what happens. 


Thank you,
Kevin
SAP Concur Community Manager
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UpsetByConcu
Occasional Member - Level 1

I don't know who is the problem (SAP or My company) but the problem was the soffware/configuration not the user , at the end.
Problem solved - more than 8 days.

@UpsetByConcu configuration was definitely the problem. I see all the time companies making small mistakes in their set up that end up giving their end users a bad experience. I don't know if it is a lack of testing the changes or something else, but it is a pretty common issue I see on pretty much a monthly basis. 


Thank you,
Kevin
SAP Concur Community Manager
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